How to access the Air Asia Indonesia call center online
Since 2019, this airline has begun to transform the Air Asia Indonesia call center system , which was previously a handbag and required employees to provide services, into a fully online and centralized system. This is done, among other things, to make it easier for Air Asia customers to contact the airline.
Initially, the call center system provided by the airline was provided only manually by phone, which was handled by employees. Perhaps, on the one hand, this will further clarify the solution that the client expects due to the various obstacles that he faces. Unfortunately, there are time and resource constraints.
The Air Asia Indonesia Call Center , which still uses the manual system, can only be accessed through one door that opens every day, but only during 06.00-22.00, so, in this case, the client cannot contact the mass graves at any time if something happens.
Air Asia services are currently being transferred to the AVA live chat online system, which can be accessed anywhere and whenever you want. In combination with artificial intelligence, this system can work automatically and can satisfactorily answer your questions if they are consistent with the general questions.
There are also several types of live chat that are provided by the Air Asia airline , including live chat, which can be accessed through social media on Twitter, via Facebook, through a mobile application, or through the Whatsapp messaging app. Here’s a full overview of each live chat:
Contacting airlines via Facebook Messenger
One of the social networks, which is quite and still popular even among young people, is Facebook. This app is one of the social media tools that can provide a lot of information. Through Facebook, users can also exchange messages using the Facebook Messenger feature, which is, of course, easy to use.
To improve the convenience service for its customers, Air Asia Airlines uses this social media to satisfy its customers’ offers and criticisms online. The airline has replaced the manual Air Asia Indonesia call center using chatbots on the official Air Asia account on the Facebook page.
You can go to the official airline page, then click on the courier section and you can easily contact Air Asia. However, you need to know that Facebook Messenger only uses chatbots and does not communicate directly with Air Asia employees , who can answer questions in detail.
Nevertheless, you can still ask questions related to the various problems and obstacles you face through this Facebook Messenger, if your questions are still general and not too detailed. Because this Facebook Messenger chatbot can provide simple answers just to you as an airline customer who asks.
Easier service via AVA live chat air Asia
The Air Asia Indonesia call center is being moved not only to social media, but also through the airline’s official website. The airline also provides a chatbot system on its official website to provide live chat services with customers. Now customers can easily contact the airline through this system.
The difference between the AVA chatbot service and Facebook Messenger is quite significant. The live chat system on the official website was developed specifically by the Air Asia IT team , so that although it is a chatbot, this live chat can answer and answer various more complex questions.
For this reason, customers of Air Asia airlines are advised to use AVA live chat more for various questions, which are quite detailed answers. The transition of the Air Asia Indonesia manual call center to the online system is very useful for customers who want to get information 24 hours a day.
To use it is very simple. You just visit the official Website of Air Asia. After that, find the live chat icon in the lower left corner of the page. You can access this website through your mobile or desktop computer. You can also download the official mobile app.
Moving the Air Asia Indonesia call center through your Twitter account
In addition to using the AVA live chat service, which can be accessed on the official website, as well as Facebook Messenger, you can also contact the airline through the official Air Asia Twitter account. Twitter is a social media that is quite widely used by users from all walks of life. For this reason, this method is easier.
To communicate via Twitter, it is not in the form of a live chat, as in Facebook Messenger or on the official website, since Twitter does not have a chat function. However, you don’t need to be confused when communicating through this social media. What you need to do is quite simple.
You just need to send a direct message or a direct message to air Asia’s official Twitter account @AVA_airasia. In addition, to get answers, you can also mention the account in the posts that you post in the tweet. The advantage of this system is that air Asia airline employees are directly involved in it.
This means that your questions can be answered in the maximum and most detail. After you ask the question using the previous method, the airline will contact you again. You can get answers directly or route through the Air Asia Indonesia call center in the form of an AVA chatbot, as long as the requested problem is not too severe.
Tomake it easier to chat directly through the Whatsapp app
The live chat service provided by Air Asia airlines is becoming increasingly complex and pampers customers. One of the amenities, you can now only contact Air Asia through whatsApp’s short messaging app. Whatsapp support for live Air Asia chats was provided in June 2020.
As a short message delivery app that is very popular and is used almost all over the world, of course, the existence of an instant chat service through Whatsapp is a plus for Air Asia itself.
Unfortunately, it will take a long time to contact the support team directly. However, with live chat in Whatsapp, the method is very easy and even the easiest compared to other methods. You just need to access this application through your computer or mobile phone, then open the chat.
After that, you will click on the new contact and enter the Air Asia Indonesia call center number in Whatsapp with the number +601135165078 and enter everything you want to start in your chat room. Later, you will receive a response from the Air Asia chatbot and you just need to follow the next steps.
With this whatsapp app, you will be easier and more flexible by asking various questions related to flights and airlines. Typically, Air Asia chatbots will provide common question options as keywords to ask. You just need to answer with a number corresponding to their list.
Now, along with the development of technology, everything is really very easy and pampers customers. Air Asia is no exception , which also resumes communication services. Although the manual Air Asia Indonesia call center is no longer available, you can still communicate more flexibly and easily.