It’s hard to assess the company : BANSOS

Differences between Telcom Call Center via phone and social media

As one of the companies involved in the state-owned companies (BOOMN) category, Telcom’s call centres must be provided by the company.

And if consumers experience problems or problems using Telcom products, then the first step consumers have taken is to report to the call center service. So indirectly, this call center service serves as an information center regarding violations experienced by telcom companies.

In addition, consumers are also entitled to file complaints about services that do not comply with the procedure. Consumers can then also submit reviews and suggestions through call services that will be used as valuation material by Telcom.

Why should every company provide call centre services?

Referring to government regulations, any large company that has a large enough consumer base must indeed provide services for a call center. The goal is to facilitate handling if consumers experience problems using the company’s services.

One of the big companies providing call center services is Telcom. Each company has its own policy regarding the provision of integrated services in the information center. The service has the main function of explaining to consumers the solution to the problem experienced.

In addition, telcom’s call centre is also required to monitor all reports of complaints filed by consumers.

Risks to companies that do not provide call center services

There are several risks that must be submitted by certain companies that do not provide calling services. If this is left without a solution, there will be a long-term and quite fatal risk. Therefore, these are some of the risks to the absence of col center services provided by certain companies. Among them are the following:

  1. Received a pardon from the government

The first risk, of course, received a strong repellent from the government. This is because companies are required to provide call centre services so that consumers can file complaints directly via interactive phone or email via social media.


  1. Lack of confidence in consumers’ eyes

A lack of confidence in consumers’ eyes is a second risk to companies that do not provide call center services. This is because this call center service makes it easier for consumers to file complaints about the company’s services. As a telcom call center that is always contacted by consumers to find out about product information.


  1. It’s hard to assess the company

And the latest risk is that it is difficult to assess the company. This is because the company has no data on consumer complaints. Thus, to improve the company’s quality and performance, input, criticism and consumer proposals are needed.

Telkom Call Center becomes one of the interactive telephone and digital services based on mail

Generally, these large companies in Indonesia provide interactive phone call center services. Usually, this interactive service is a home call center or calls originating in the state. This is because Telcom customers are only in Indonesia. Thus, all calls to the call centre are domestic.


In addition to interactive phone calls, Telcom’s services¬† have “evolved” and are available in digital form.


Telcom through social media call centers. Now, the Telcom call centre can be accessed through digital media. So pets can transmit all product-related problems through digital media such as Twitter, Instagram, or Facebook.


The move is seen as capable of reaching consumers widely. This is because Telcom consumers are not just adults. But so are pets who always actively use social media.


With the telcom telephone centre on social media, it hopes it can quickly and precisely solve the problems or obstacles consumers experience.


Differences between Telcom Call Centers via interactive phone and social media

The two types of call centers provided by PT. Telcom is very different in terms of handling it. Although different, you still get the convenience of contacting telcom call services.


The first difference is that the call center is charged a loan by the operator through this interactive telephone connection. So you must provide enough credit to contact the phone center service via interactive telephone connection. Meanwhile, this call centre uses only an internet data quota via social media. So it’s cheaper in terms of costs.


The second difference is that the call center service through this interactive phone connection will receive a fairly quick response. In fact, for certain cases it can be resolved by the PT information service provider. Telcom. So you don’t have to get to the nearest office to overcome the obstacles you’ve experienced.


Meanwhile, the social media call centre warned by Telcom is asking for time to answer any complaints, questions or complaints that come through the feature of the direct message. Thus, the process of solving problems reported through telcom’s call centre via social media is slightly slower compared to interactive phone lines.


The third difference is that call center services using this interactive phone connection are sometimes difficult to connect. This is due to the large number of incoming calls. So the officer can’t connect to the phone connection you’re making. For this, you are advised to contact the call centre regularly.


Meanwhile, the message you are transmitting through this social media call centre can be received by the officer. Quickly, the officer will respond to all messages related to complaints about Telcom’s products quickly. If you need a special handshake, then you will receive a complaint number so that the complaint can be filed by the relevant party.


How to contact telcom call center via interactive telephone and social media

Indeed, anyone can call the centre of pt. Telcom, especially consumers who have product problems. How to contact him is also very easy. For those of you who want to contact the phone center via interactive phone connection, then please use a smartphone or landline.


Then press the telcom phone centre number immediately at number 147. Then there will be a user service that directs you to file complaints, criticisms or suggestions. Typically, talks between call centres and consumers will be seen to improve the quality of related companies.


If you file a complaint through telcom’s phone centre via social media, then all you have to do is send a message through telcomIndonesia’s (Twitter), TelcomIndonesia (Instagram) and Telcom Carey (Facebook) accounts.


Make sure the accounts at the call centre you contact have a blue check. This is because telkom accounts that are confirmed and managed by call center administrators have a blue check.


Pt. Telcom is one of the state-owned companies. That is, the company is run by the state. Therefore, IDAK wonders whether this state-owned company provides call center services to serve complaints, complaints, criticismand consumer proposals. Telcom provides complaintservices digitally.

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